Frequently Asked Questions

Shipping

How long does shipping take?

My tracking number isn't working!

My package was lost/stolen!

Do you offer international shipping?

Do you ship to military bases?

My order qualified for free shipping but the cart still has a shipping cost?

Payments

What forms of payment do you accept?

Why was my order cancelled?

Returns

How can I return or exchange my order?

What if my candle arrived damaged?

Orders

What are the Wholesale minimums and requirements?

Can I add a gift note?

Can I include a gift receipt?

I entered the wrong shipping address! Can I change it?

My candle arrived and appears to be yellow?