FAQs

Shipping

How long does shipping take?

Similar to most online businesses, we’re experiencing some delays here at Homesick with many customers purchasing gifts for the holidays. Most importantly, we’re operating with an abundance of caution as it relates to the health and safety of our team. Make sure to enter your shipping information during checkout to see your available rates. 

During the current season, we expect most orders to be processed within 7 business days. You’ll receive a tracking link as soon as your order ships. 

Rest assured, we’re working hard to deliver your order as soon as possible. 

Domestic Shipping: Our standard shipping typically takes anywhere from 2-10 business days.

International Shipping: Depending on the location selected, international shipping typically takes up to 3 weeks to arrive.

My tracking number isn't working!

Don't worry! All packages take up to 24 hours to update as the carrier needs to receive the package and update it within their system after it's picked up from our warehouse, so it's likely your package will update by the end of the day. If there's any outstanding issues after 48 hours please contact us and we'll look into the situation :)

My package was lost/stolen

We ship with only the most reliable carriers worldwide including FedEx, USPS, and UPS. Once the package has left our warehouse, Homesick cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company! 

Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at help@homesick.com so we can work with you to resolve this 

Do you offer international shipping?

We currently offer international shipping to Canada at a $9.99 flat rate, as well as shipping to certain European countries at a $11.99 rate. You can expect international packages to take up to two weeks to arrive, although it's usually a bit faster! 

We ship to the following European countries: 

England, France, Germany, Italy, Netherlands, Spain, and Switzerland, and we hope to have more countries available in the future! 

**Please note the following**

International shipping does not qualify for free shipping

Due to customs and the logistics of international shipping you may experience delays outside the defined shipping time. If your order has not been delivered based on our guidelines we will be happy to refund any shipping cost and provide a discount for future orders,

Do you ship to military bases?

Yes! We proudly ship to APO/FPOs and it is included in our flat rate shipping fee. Just a note from the USPS to help you ensure your package is addressed correctly: Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). 

To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

My order qualified for free shipping but the cart still has a shipping cost?

We currently offer free shipping once you add two regular sized candles to your cart as any subtotal over $59.90 will qualify for free shipping. 

If you apply a discount, this may reduce your subtotal to the point where you are disqualified from free shipping; in some cases you may save more with your discount compared to free shipping, so make sure to double check so that you get the best deal possible! 

**Please note that free shipping does not apply to the following areas: Canada, Europe, Pacific Non-Contiguous United States ** 

Payments

What forms of payment do you accept?

We accept all major credit cards as well as PayPal - we do not accept cash, check, Venmo, Bitcoin, or money orders.

Why was my order cancelled?

Although this rarely occurs, we will occasionally cancel orders under the suspicion of fraud. We have metrics in place to protect all of our customers and if flags are raised, an order cancellation may be necessary. If this does occur, we will contact you immediately with an explanation. 

Homesick reserves the right to cancel any order.

Returns

How can I return or exchange my order?

To start the refund process, be sure to head to https://homesickcandles.loopreturns.com/ with your order number (be sure to include the HSC) and the zip code associated with your order. 

 If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the candle is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit. 

 Our returns website makes returning an item easy and hassle free. You will be able to review items that are eligible for return, shop our store with credit and select a new candle. If you elect to return your candle completely, you can print your prepaid label, review your refund estimate and track the package back to our warehouse. 

We are committed to processing refunds quickly, so you will likely receive notice of your refund within hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to be reflected in your account. Of course we are always here if you need any help along the way. Email us at help@homesickcandles.com and we can help you with any step. 

Please note that if you chose to return an item outside of the standard process, we will not be able to reimburse for return shipping and your refund will be delayed due to additional processing time. 

Please allow additional return shipping time for returns from military bases (APO/FPO). While refunds leave our account immediately, it can take from a few days to up to 2 billing cycles for the money to appear in your account based on your bank's processing times.

What if my candle arrived damaged?

We take every We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at help@homesick.com with the following: 

Photos of the packaging and candle if possible 

Quantity of broken candles as well as the order number (ex. HSC#) and we'll send a replacement ASAP.  

Please ask for a refund OR a replacement If you feel your candle has a manufacturer defect, please follow the steps above so we can solve your issue as quickly as possible. 

Orders

What are the wholesale minimums and requirements?

We currently sell our Homesick Candles in case packs of 12 candles per state. Currently we are unable to split case packs for this discounted rate. Opening orders for wholesale is a minimum of three (3) case packs with shipping included (domestic US only).

**All varieties must be purchased by their case pack quantity - Classic Size Candles (12 pack), Mini Candles (24 pack), 3-Wick Candles (6 pack), Fragrance Oils (12 pack), and the Diffuser (6 pack)**

Orders

To open an account with us, please email: sales@homesick.com so we can get started. Be sure to tell us a little about your store so we can get to know our retail partners. 

Shipping

The price of shipping is included in our wholesale pricing. Orders will ship 2-3 days after order placement unless otherwise stated in the product description. We select the quickest, most economical shipping method available for each area. Expedited shipping is available for an additional fee. 

Returns

Homesick does not accept returns for unsold product or overstock unless in the case of product that is damaged upon arrival. Please notify us immediately and include photographs of the damage so we can get that taken care of right away. 

Brick and Mortar Only

We only accept retail partners that have a physical brick and mortar location. We do not currently allow wholesale orders for e-commerce, online stores or marketplaces. Homesick candles are not allowed to be resold online by third parties. We do not offer exclusivity on any of our wholesale accounts. 

About Our Candles

Homesick Candles are hand poured into 13.75oz glass jars. Each state scent is perfectly crafted to bring back those nostalgic memories of home. We use all natural soy wax for a clean, consistent burn. The custom fragrance blends are natural essential oils and/or non-toxic synthetic oils. Our premium cotton wicks are lead free and the candles are paraben, petroleum and phthalate free. The burn time is 60-80 hours. 

Can I add a gift note?

Absolutely! As you add an item to your cart, you'll notice that there is an option to "add gift message" right before you proceed to checkout, and you can always click on the cart icon on the right hand side of the page to access the gift message box as well; be sure to hit proceed right after so that you checkout and get the order started!

 Orders processed without a gift message unfortunately cannot have a message added to an existing order due to the way our fulfilment process works. We're currently working on ways to adjust this so our customers can add a gift message after the fact, but at this time we're unable to offer any additions or edits to gift messages on processed orders.

Can I include a gift receipt?

We understand that a majority of our orders are meant as gifts for friends and family, so we ensure that no financial information is included on the invoice so that your recipient won't know any sort of cost for the item :)

I entered the wrong shipping address! Can I change it?

Unfortunately we cannot change the shipping address for orders once they are placed due to the automated nature of our fulfilment there isn't an ability to alter the address. 

If your package was shipped via FedEx or UPS you can request a redirect, although this may cause you to incur an additional fee. Homesick Candles is not responsible for mis-delivered packages if the wrong shipping address, and we're unable to make changes on our end. 

If you need to change a shipping address after an order has been placed please reach out to FedEx or USPS to facilitate your request; any address change requests to our Helpdesk will be re-directed to this FAQ. 

My candle arrived and appears to be yellow?

Our candles that contain a lemon or lime scent are prone to having more of a yellow appearance based on the ingredients included, so don't worry! If you experience any issues with the look of your candles, please email us at help@homesick.com 

Personalization

Can I return my personalized product?

Personalized items cannot be cancelled or returned except when due to defect. This includes candles with handwritten notes on the packaging and printed notes on the candles.

Does adding personalization delay my order?

No, this will not delay your order.

How much does printing a note on my candle cost?

It costs $15 to add a printed note to your candle.

How much does adding a handwritten a note to my candle packaging cost?

It costs $5 to add a handwritten note to your candle packaging. This applies to any of our Celebration candles.

Can I add or edit personalization once my order has been placed?

We are unable to add, remove, or edit any sort of personalization once the order has been placed due to the automated nature of our fulfilment process.