FAQs
Shipping
How long does shipping take?
How long does shipping take?
We expect most orders to be processed within 7 business days. You’ll receive a tracking link as soon as your order ships.
Rest assured, we’re working hard to deliver your order as soon as possible.
Our standard shipping typically takes anywhere from 2-10 business days.
My tracking number isn't working!
My tracking number isn't working!
Don't worry! All packages take up to 24 hours to update as the carrier needs to receive the package and update it within their system after it's picked up from our warehouse, so it's likely your package will update by the end of the day. If there's any outstanding issues after 48 hours please contact us and we'll look into the situation :)
My package was lost/stolen
My package was lost/stolen
We ship with only the most reliable carriers worldwide including FedEx, USPS, and UPS. Once the package has left our warehouse, Homesick cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company!
Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at help@homesick.com so we can work with you to resolve this.
Do you offer international shipping?
Do you offer international shipping?
We do not currently offer international shipping at this time.
Do you ship to military bases?
Do you ship to military bases?
Yes! We proudly ship to APO/FPOs and it is included in our flat rate shipping fee. Just a note from the USPS to help you ensure your package is addressed correctly: Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned).
To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
Payments
What forms of payment do you accept?
What forms of payment do you accept?
We accept all major credit cards as well as PayPal - we do not accept cash, check, Venmo, Bitcoin, or money orders.
Why was my order cancelled?
Why was my order cancelled?
Although this rarely occurs, we will occasionally cancel orders under the suspicion of fraud. We have metrics in place to protect all of our customers and if flags are raised, an order cancellation may be necessary. If this does occur, we will contact you immediately with an explanation.
Homesick reserves the right to cancel any order.
Returns
How can I return or exchange my order?
How can I return or exchange my order?
If you are not satisfied with your purchase, you can request a return within fourteen (14) days of purchase if the items is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of used products.
Please contact help@homesickcandles.com for returns inquiries.
We are committed to processing refunds quickly, so you will likely receive notice of your refund within hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to be reflected in your account.
Of course we are always here if you need any help along the way. Email us at help@homesickcandles.com and we can help you with any step.
Please note that if you chose to return an item outside of the standard process, we will not be able to reimburse for return shipping and your refund will be delayed due to additional processing time.
Please allow additional return shipping time for returns from military bases (APO/FPO). While refunds leave our account immediately, it can take from a few days to up to 2 billing cycles for the money to appear in your account based on your bank's processing times.
What if my product arrived damaged?
What if my product arrived damaged?
We take every precaution to ensure your product arrives to you as quickly and safely as possible, however on rare occasion breakage can occur in transit. If this has happened, please send us an email within 14 days of the original purchase at help@homesick.com with the following:
- Photos of the packaging and product
- The quantity of broken items
- The order number (ex. HSC#)
Please ask for a refund if you feel your product has a manufacturer defect, and follow the steps above so we can solve your issue as quickly as possible. We will respond with a Return Authorization Number and address to where the merchandise may be returned.
To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and Original Packaging Slip. Once the item(s) is received at our warehouse, a refund in the original form of payment will be issued.
Orders
Can I add a gift note?
Can I add a gift note?
Absolutely! As you add an item to your cart, you'll notice that there is an option to "add gift message" right before you proceed to checkout, and you can always click on the cart icon on the right hand side of the page to access the gift message box as well; be sure to hit proceed right after so that you checkout and get the order started!
Orders processed without a gift message unfortunately cannot have a message added to an existing order due to the way our fulfilment process works. We're currently working on ways to adjust this so our customers can add a gift message after the fact, but at this time we're unable to offer any additions or edits to gift messages on processed orders.
Can I include a gift receipt?
Can I include a gift receipt?
We understand that a majority of our orders are meant as gifts for friends and family, so we ensure that no financial information is included on the invoice so that your recipient won't know any sort of cost for the item :)
I entered the wrong shipping address! Can I change it?
I entered the wrong shipping address! Can I change it?
Unfortunately we cannot change the shipping address for orders once they are placed due to the automated nature of our fulfillment there isn't an ability to alter the address.
If your package was shipped via FedEx or UPS you can request a redirect, although this may cause you to incur an additional fee. Homesick Candles is not responsible for mis-delivered packages if the wrong shipping address, and we're unable to make changes on our end.
If you need to change a shipping address after an order has been placed please reach out to FedEx or USPS to facilitate your request; any address change requests to our Helpdesk will be re-directed to this FAQ.
My candle arrived and appears to be yellow?
My candle arrived and appears to be yellow?
Our candles that contain a lemon or lime scent are prone to having more of a yellow appearance based on the ingredients included, so don't worry! If you experience any issues with the look of your candles, please email us at help@homesick.com
What are the wholesale minimums and requirements?
What are the wholesale minimums and requirements?
We currently sell our Homesick Candles in case packs of 12 candles per state. Currently we are unable to split case packs for this discounted rate. Opening orders for wholesale is a minimum of three (3) case packs with shipping included (domestic US only).
**All varieties must be purchased by their case pack quantity - Classic Size Candles (12 pack), Mini Candles (24 pack), 3-Wick Candles (6 pack), Fragrance Oils (12 pack), and the Diffuser (6 pack)**
Orders
To open an account with us, please email: help@homesick.com so we can get started. Be sure to tell us a little about your store so we can get to know our retail partners.
Shipping
The price of shipping is included in our wholesale pricing. Orders will ship 2-3 days after order placement unless otherwise stated in the product description. We select the quickest, most economical shipping method available for each area. Expedited shipping is available for an additional fee.
Returns
Homesick does not accept returns for unsold product or overstock unless in the case of product that is damaged upon arrival. Please notify us immediately and include photographs of the damage so we can get that taken care of right away.
Brick and Mortar Only
We only accept retail partners that have a physical brick and mortar location. We do not currently allow wholesale orders for e-commerce, online stores or marketplaces. Homesick candles are not allowed to be resold online by third parties. We do not offer exclusivity on any of our wholesale accounts.
About Our Candles
Homesick Candles are hand poured into 13.75oz glass jars. Each state scent is perfectly crafted to bring back those nostalgic memories of home. We use all natural soy wax for a clean, consistent burn. The custom fragrance blends are natural essential oils and/or non toxic synthetic oils. Our premium cotton wicks are lead free and the candles are paraben, petroleum and phthalate free. The burn time is 60-80 hours.
Personalization
Can I return my personalized product?
Can I return my personalized product?
Personalized items cannot be cancelled or returned except when due to defect. This includes candles with handwritten notes on the packaging and printed notes on the candles.
Does adding personalization delay my order?
Does adding personalization delay my order?
Yes, please allow for 2-3 additional days in order processing for personalized candles.
How much does printing a note on my candle cost?
How much does printing a note on my candle cost?
It costs $15 to add a printed note to your candle.
How much does adding a handwritten note to my candle packaging cost?
How much does adding a handwritten note to my candle packaging cost?
It costs $5 to add a handwritten note to your candle packaging. This applies to any of our Celebration candles.
Can I add or edit personalization once my order has been placed?
Can I add or edit personalization once my order has been placed?
We are unable to add, remove, or edit any sort of personalization once the order has been placed due to the automated nature of our fulfillment process.
