Homesick Candles Returns
Need to return your order? Let's get started! Please click here to start your return.
Homesick Candle Return Policy
If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the candle is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.
Our returns website makes returning an item easy and hassle free. You will be able to review items that are eligible for return, print your prepaid label, review your refund estimate and track the package back to our warehouse. We are committed to processing refunds quickly, so you will likely receive notice of your refund within hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to be reflected in your account.
Of course we are always here if you need any help along the way. Email us at email@example.com and we can help you with any step.
Please note that if you chose to return an item outside of the standard process, we will not be able to reimburse for return shipping and your refund will be delayed due to additional processing time.
Please allow additional return shipping time for returns from military bases (APO/FPO).
Candle Breakage or Manufacturer Defect
We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
- Photos of the packaging and candle if possible and safe.
- Quantity of broken candles as well as the order number (ex. #HSC123456) and we'll send a replacement ASAP.
- Please ask for a refund OR a replacement
If you feel your candle has a manufacturer defect, please follow the steps above so we can solve your issue quickly!