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Returns

 

If you are not satisfied with your purchase, you can request a return within fourteen (14) days of purchase if the items is in the original condition and packaging. Please note that unless a manufacturing defect is present, we cannot accept returns of used products.

Please contact help@homesickcandles.com for returns inquiries.

We are committed to processing refunds quickly, so you will likely receive notice of your refund within hours of your return arriving to our warehouse. Refunds can take 1-2 weeks to be reflected in your account.
Of course we are always here if you need any help along the way. Email us at help@homesickcandles.com and we can help you with any step. 

Please note that if you chose to return an item outside of the standard process, we will not be able to reimburse for return shipping and your refund will be delayed due to additional processing time. 

Please allow additional return shipping time for returns from military bases (APO/FPO). While refunds leave our account immediately, it can take from a few days to up to 2 billing cycles for the money to appear in your account based on your bank's processing times.

Candle Breakage or Manufacturer Defect

We take every precaution to ensure your product arrives to you as quickly and safely as possible, however on rare occasion breakage can occur in transit. If this has happened, please send us an email within 14 days of the original purchase at help@homesick.com with the following: 

  • Photos of the packaging and product
  • The quantity of broken items
  • The order number (ex. HSC#)

Please ask for a refund if you feel your product has a manufacturer defect, and follow the steps above so we can solve your issue as quickly as possible. We will respond with a Return Authorization Number and address to where the merchandise may be returned.

To prevent damages in transit, please ship the item(s) back in the original packaging including the Return Authorization Number and Original Packaging Slip. Once the item(s) is received at our warehouse, a refund in the original form of payment will be issued.